Most in-stock orders ship the same day when order placed by 2:00 PM PST.
We ship using standard discreet plain Yellow envelope, brown box or USPS Priority mail box.
Only the HOHO Legend Company name appears on the mailing label. Safe to ship to home or work, no one will be able to tell what's in the package.
The return address says:
HOHO Legend Company
5116 Halifax Road
Temple City, CA 91780
No Sales Tax
FREE Shipping - Within United States! No Minimum Purchase Required!
Free shipping is sent to anywhere in the United States that the US Post Office delivers to including PO Box, APO, FPO, etc. The standard method of shipment is United States Postal Service First Class Mail. You'll be emailed a tracking number after your package has been discreetly shipped to you.
Some products may not count towards free shipping; these can include closeout items, some clearance items, and some on sale items.
Shipping Options within United States
Free Shipping is Fast - only 4 to 5 business days delivery time, shipped Monday thru Friday excluding Holidays. However, delivery to Alaska and Hawaii may take up to two weeks
FREE Same Day Shipping! Orders placed by 2:00 p.m. PST Monday thru Friday excluding Holidays are processed and shipped the same day.
Express Shipping Available
US Postal Service Priority Mail 2-3 Business Days $7.99-Delivered Monday thru Saturday excluding Holidays.
US Postal Service Express Mail 1-2 Business Days- Delivered Monday thru Saturday excluding Holidays.
- Merchandise Subtotal- $0.00- $149.99 - $23.99
- Merchandise Subtotal- $150.00 & Up - $31.99
choose for faster delivery to PO Box, APO and FPO. US Postal Service Express Mail is a 1-2 US Postal day shipping time depending on where you live, delivered Monday thru Saturday excluding Holidays. (Signature required for US Express Mail > Send where someone can sign for package.) You'll be emailed a tracking # after your package has been discreetly shipped to you.
Shipping to Canada
The standard method of shipment to Canada is United States Postal Service First Class International Mail. We ship your package discreetly.
Some products may not count towards free shipping; these can include closeout items, some clearance items, and some on sale items
Standard Shipping to Canada
US Postal Service First Class International Mail 7-14 Business Days Shipping -Delivered Monday thru Saturday excluding Holidays.
|Merchandise Subtotal||Shipping Fee|
|$0.01 - $29.99||$10.00|
|$30.00 & Up||$16.00|
Standard Shipping to International
We Ship to any country in the world. Pay with any currency via Paypal. We also accept Credit Card( Visa, Mastercard, Discover & Amex.)
US Postal Service First Class International Mail 10-14 Business Days Shipping -Delivered Monday thru Saturday excluding Holidays.
|Merchandise Subtotal||Shipping Fee|
|$0.01 - $29.99||$15.00|
|$30.00 - Up||$22.00|
What if an item is out of stock?
Occasionally, a product is more popular than we anticipated and we temporarily run out of stock. When that happens, we will immediately notify you via email with the anticipated shipping date. Most items that are backordered are expected to arrive in our warehouse within 21 days. You may choose to cancel the item or exchange different styles as replacement, (as long as it’s the equal value). We ship all ordered items as they become available, so if you have ordered more than one item and any of those items is on backorder, you will receive multiple shipments. You will Not be billed shipping for an backordered item.
If you would like to inquire about the status of a backordered item, call us at 1-626-566-7469 or send us an email email@example.com and include your name, address and order confirmation number, if available.
To cancel or accept replacement of any backordered item, call us at 1-626-566-7469 or send us an email at firstname.lastname@example.org and include your name, address and order confirmation number, if available. If the item has not already been shipped to you, we will cancel it immediately. If it has already shipped, you may refuse the package upon delivery and it will be returned to us.
If your package is returned to us because it was unclaimed, undeliverable, rejected, or refused, we will refund you for the order minus the original shipping fee and a 10% restocking fee. If you received free or discounted shipping, then the standard delivery fee will be deducted from the refund total.
If any reason you would still like to accept the order and ask us to reship the package, you will be responsible for the reshipping charges.
Order Delays and Cancellation
We want your business and hope that you will shop with us continuously; however, there are a few situations in which we may have trouble serving you. In some cases, we will even cancel your order.
Most orders fail to ship the same day due to at least one of the following reasons:
• Your credit card billing address didn’t match the billing address on your order.
• We encountered a problem, such as a decline or a failure to verify your address, while authorizing and charging your credit card.
• The size or color that you ordered is out of stock.
• We are expecting an item that you ordered to be in stock within 48 hours. In such cases, we will temporarily hold the order instead of creating an explicit backorder request.
• It’s a weekend or a holiday, or it’s after 2:00 PM PST.
• Your order is shipping to an address outside of the United States. Most of these orders require an extra day to pass security checks.
We reserve the right to cancel any order. Most orders are canceled due to one of the following reasons:
• The billing address on your order didn’t match the billing address on your credit card, and we didn’t receive the correct address after contacting you.
• We identified your order as likely fraudulent. This verdict is entirely up to our discretion.
• Your e-mail address is not valid. (We require a valid e-mail address so that we can contact you if something is wrong with your order. Your e-mail address is not added to a mailing list unless you explicitly sign up for it, so there’s no need for you to worry about that.)
• Your phone number is not valid. (We use your phone number to verify with your credit card issuer that you are the correct, authorized card holder.)
• We didn’t receive a response to our e-mails for more than two weeks after there was a problem with your order.